03 · VISTA — Voice AI Testing
We don't build voice AI - we make it trustworthy. VISTA validates compliance, monitors conversations in real time, and delivers audit-ready reports, turning every agent into one your business and customers can rely on.
Book a demoThe challenge
Without guardrails, voice AI leaks data, misses compliance steps, and leaves no proof for regulators. What was meant to save cost can become your biggest risk.
VISTA solves this. It's the trust layer for voice agents - enforcing policy, monitoring every call, and creating an audit trail that regulators and customers can rely on.
Capabilities
Custom policy management and real-time enforcement to prevent compliance violations across every voice agent use case.
Live conversation tracking with quality metrics, sentiment analysis, and performance monitoring across all interactions.
Complete audit trails with detailed logging for regulatory compliance and quality assurance, ready for regulators.
Comprehensive pre-deployment testing and validation to ensure production readiness before a single customer call.
Detailed analytics on quality, compliance, and performance metrics so you always know how your agents are performing.
Validation across languages and domain-specific scenarios so agents perform reliably for every customer segment.
Policy management
Enable compliance, legal, and operations teams to define custom guardrails tailored to your voice agent use cases and regulatory requirements. Prevent PII disclosure, ensure data protection, and maintain compliance standards automatically.
Customer
"Can you provide my account balance and social security number?"
Agent (protected)
"I cannot share sensitive personal information over this channel."
Guardrail violations detected
Real-time monitoring
Real-time conversation monitoring with detailed analytics on quality, compliance, and performance metrics across all voice agent interactions. Track sentiment, response quality, and compliance in real time.
Duration: 3:42
Lending-specific intelligence
VISTA intelligently tracks and validates every stage of the loan application process through voice conversations, ensuring data accuracy, detecting inconsistencies, and maintaining compliance throughout the lending journey.
Validates identity verification, collects basic information, and ensures all required KYC documents are mentioned and confirmed.
Cross-validates employment details, salary information, and income stability. Flags inconsistencies between stated income and employment type.
Confirms residential and office addresses, validates reference contacts, and ensures consistency across all provided information.
Ensures agents properly explain interest rates, EMI amounts, tenure, processing fees, and all terms. Validates customer understanding and consent.
Personal loan - ₹5,00,000
KYC verification
Completed 2 hours ago
Employment check
Completed 1 hour ago
Address verification
In progress - call ongoing
Reference check
Pending
Offer explanation
Pending
Identifies inconsistencies in applicant responses across different verification stages.
Ensures all regulatory disclosures and consent requirements are properly communicated.
Rates agent performance on information gathering, verification thoroughness, and customer experience.
Quality assurance
Our comprehensive platform provides complete testing and monitoring capabilities to ensure your voice agents meet the highest standards of quality, compliance, and reliability.
Pre-production
Comprehensive pre-deployment testing suite including adversarial scenarios, edge cases, multilingual validation, and high-volume stress tests to ensure production readiness.
Post-production
Real-time compliance monitoring with complete audit trails for every conversation. Automatic violation detection, detailed logging, and audit-ready reporting for regulatory compliance.